As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2026.
As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2026.
As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2026.
As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2026.
As our website is a live system, any cancellations will show up on the website as standard availability. We have currently released availability up until 30th September 2026.
"What an experience! I have been to a few spas around the world and the view from the Onsen hot pools is 100% worth the money. I booked the Oval Onsen + 1 hour massage and was lucky enough to get an extra 15 minutes in the hot pools as I arrived early & the room was free. The view walking into the pool room is breathtaking. The pool turns off when your time is up, a quick shower in the pool room and a staff member is waiting outside your door to guide you to your treatment room. The massage was a lovely way to finish the experience but it’s really all about the pools. I would 100% recommend and return if ever in Queenstown again."
"An absolute must if you are passing through Queenstown! I treated myself with oval onsen and 1h relax massage and had a blast. After 2.5w of roadtrip it was just what my body needed. The view from oval onsen is stunning! In the price a complementary drink was included and a snack. The place is spotlessly clean and everyone was both very polite and super professional. If I ever come back here, would def. do it again!"
"I booked this as a treat on our recent trip to Queenstown and it honestly met all my expectations. We booked the ‘Ultimate Relaxation Experience’ which included a 2 person soak in a private cedar-lined hot tub followed by a 1 hour treatment. The hot tub has spectacular views over the Shotover river and surrounding mountains. We opted to go just before sunset so we could admire the views in the light. I imagine if you went after dark with a clear sky, that would also be amazing! Drinks and snacks were included in the soak which was a nice touch. We then opted for the 1 hour treatment following the soak. I had a paradise bespoke massage and my partner had a deep tissue massage in a dual massage room. The massage beds were possible the most comfortable beds I have ever experienced. You are then led to a relaxation room where you are provided with a snack and a selection of hot and cold drinks to choose from while looking out at more stunning scenery. Advance booking is a must, as it can fill up quickly, especially during peak times. You can only book approx. 3-4 months in advance and we booked mid May for a mid Sept slot. The staff at Onsen were welcoming and attentive, ensuring a seamless and relaxing visit from start to finish. Whether you're visiting as a couple, with friends, or treating yourself to some solo pampering, a visit to Onsen Hot Pools is a must-do for anyone looking to experience Queenstown’s more relaxing side."
"Our experience at this luxury Onsen was exceptional. The views were stunning, the service was excellent, and the overall ambience was truly unforgettable. We highly recommend it to anyone seeking a luxurious and memorable getaway."
"A flawless experience from start to finish! The entire process, from the shuttle pick-up to the warm reception, was smooth. The scenery is beyond words—truly breathtaking. One hour was the perfect amount of time to soak it all in and relax. Highly recommended!"
"If I could relive any moment from my trip it would be this experience a million times over! Absolutely the most relaxing and fantastic experiences of my life. We had the opportunity to book a sunset soak and the views were surreal! The staff was exceptional and made us feel very comfortable. The drinks and snacks provided were an added bonus! My only complaint is that I couldn’t stay there all day!"
"This experience was the perfect way to relax and treat myself on the last day of my two week trip. I was staying in Queenstown, and the spa helped arrange transportation for me, which I thought was very convenient. I booked a 1 hour oval onsen experience and a 1 hour deep tissue massage. Complimentary snacks and drinks were provided during and after the experience. The views from the onsen were breathtaking. I had previously stayed at an onsen hotel in Mt. Fuji, and the views did not compare! I highly recommend this experience to anyone traveling to Queenstown!"
"We did the Onsen Classic on our first day and it was totally worth it. It was not enough, because the next day we booked the Oval Experience with the massage — incredible. Truly VIP service and a dedicated experience from start to finish. Book in advance to get the best time slot and the full experience — worth every penny. We had an amazing time."
"We did the Routeburn trek and booked the onsen tri-bath after we finished our hike and it was the perfect way to relax afterwards. We booked a time around sunset and the views were magnificent. Would highly recommend. The facilities were clean, staff were friendly, and we had a great experience. There were a lot of bookings, but there was plenty of space so it didn't feel crowded in the waiting area. The staff were very efficient so we didn't have to wait long and were on time with our appointment. Would definitely recommend the onsen while in Queenstown!"
"This was hands down the best day spa I’ve ever been to! Everyone was so friendly and accommodating, the views were incredible, I felt so relaxed, comfortable, and at no point did I feel rushed through the experience. I loved it so much that I wanted to make a second booking the same day but unfortunately they were booked up. I did the onsen & treatment experience and it was such an amazing combo. Afterwards I was led to a relaxation area where I was offered tea, snacks, and was able to continue lounging with the beautiful view for as long as I wished. Even on a rainy day, this was amazing. Highly recommend! Must do in Queenstown."
"Our experience at the Onsen was truly special. From the moment we arrived, everything felt calm, luxurious, and thoughtfully designed. The pools were immaculate, so clean and beautifully maintained. The views were absolutely breathtaking and created such a peaceful, unforgettable setting. It genuinely felt like a special moment we’ll always remember. The massage was incredible, relaxing, professional, and exactly what we needed. You can tell the therapists are highly skilled and passionate about what they do. The amenities were brilliant too, everything you could possibly need was provided, and it all felt premium and well cared for. An experience we would highly recommend and would happily return to again."
